Frequently Asked Questions

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About Enlivio Learn

What is Enlivio Learn?

Enlivio Learn is our digital learning platform, giving you 24/7 access to interactive training courses free of charge.

Browse virtual and interactive learning, earn badges and certificates, and access the calendar of free live webinars. As a CPD-accredited learning provider, Enlivio Learn offers courses that can support your professional development.

What is a course?

A course is an individual learning space containing activities and resources. These may include interactive elements, videos, documents and assessments. Completion requirements vary by activity and course.

What are webinars?

A webinar is an interactive online teaching event in which one or more speakers present to attendees by video. When recordings are available, missed sessions can be found on the recorded training sessions page.

Account and sign-in

How do I register for an account?

Visit the Enlivio Learn login page and select Register. We will send you an email to verify your account.

If the email does not arrive, check your junk or spam folder.

How do I sign in to my account?

Visit the Enlivio Learn login page and select Sign in.

How do I reset or change my password?

If you have forgotten your password:

  1. Open the Enlivio Learn login page.
  2. Select Forgotten your username or password?
  3. Follow the instructions sent to your email address.

Check your junk or spam folder if the email does not arrive.

To change your password while signed in, open your profile menu and select Preferences, then Change password.

Profile and preferences

How do I update my profile?
  1. Open the user menu from your profile image.
  2. Select Profile.
  3. Select Edit profile.
  4. Make your changes.
  5. Select Update profile.
How do I manage my notifications?
  1. Open the user menu from your profile image.
  2. Select Preferences.
  3. Select Notification preferences.
  4. Enable or disable the notifications you want to receive.
What are interests?

Interests are profile tags describing subjects or professional areas relevant to you. Enlivio Learn may use them to help organise or recommend learning.

Finding learning

What are recommended courses?

Recommended courses are learning suggestions based on information such as previous enrolments and interests recorded in your profile. Recommendations do not automatically enrol you.

What are bookmarked courses?

Bookmarked courses are courses you have saved from the All courses page so that you can find them again easily.

How do I search for a course?
  1. Open All courses.
  2. Enter a search term or use the available filters.
  3. Select a course to view its details.

Enrolment and access

How do I enrol on a course?
  1. Find the course and select View course.
  2. Review its information and prerequisites.
  3. Select Enrol me if self-enrolment is available.

If no option is shown, contact the course owner.

Why was I sent an Enlivio Learn registration email?

An authorised person in your organisation may have requested registration because the learning is relevant to your role. If you were not expecting the message, confirm it with your organisation before following any links.

Progress and recognition

How will I know whether I have completed a course?

Your course page shows progress against the completion requirements configured for that course. When all required criteria are met, the course will be shown as completed.

If your progress appears incorrect, check every required activity and then contact the course owner.

What is a badge?

A badge recognises an achievement or progress. It may be awarded when specified criteria are met and can be displayed on your Moodle profile.

Technical help

What software is required to use Enlivio Learn?

Enlivio Learn works in current versions of Chrome, Firefox, Safari and Microsoft Edge on desktop and mobile devices. Keep your browser updated and allow the cookies required to maintain your signed-in session.

I have not received an Enlivio Learn email

Check your junk or spam folder and confirm that the email address in your profile is correct.

If the message is still missing, contact your organisation’s local IT team and ask whether messages from Enlivio Learn are being blocked.

Feedback and support

Where can I leave feedback?

Use the feedback link provided in Enlivio Learn. If you cannot find it, contact your course owner or local Enlivio Learn administrator.

Account changes

Can I transfer my account to another organisation?

You may be able to update your organisation details if you can still access the email address associated with your account.

If you cannot access your registered email address, contact Enlivio Learn support before creating another account. Account transfer and learning-record retention depend on organisational policy.