Full policy

Enlivio Learn is operated by Egton Medical Information Systems Limited (referred to below as "we", "us" or "our") (company number 2117205) with offices at Fulford Grange, Micklefield Lane, Rawdon, Leeds, LS19 6BA United Kingdom. We are a limited company.

Application of Terms of Use

These End User Terms of Use (together with the documents referred to in them (the “Terms of Use”)) set out the terms which apply to your use of our Enlivio Learn website https://enliviolearn.com/ and related services (collectively, the "Website"), whether as a guest or registered user. Use of our Website includes accessing, browsing, searching, using the Enlivio Learn Forums, uploading or downloading information, viewing content and/or use of any service which we may provide, or registering to use the Website.

Please read these Terms of Use carefully (including the "Limitations of Liability" and "Choice of Law and Jurisdiction" clauses below) before you start to use our Website, as these will apply to your use of our Website.

We may update these Terms of Use from time to time, including, to reflect changes in law or as a result of changes to the content of the Website or the addition of new features – it is therefore important that you refer to these Terms of Use from time to time to ensure that you are familiar with the relevant terms which will govern your use of the Website.

By using our Website (and indicating your acceptance by clicking the Accept button provided), you confirm that you accept these Terms of Use and that you agree to comply with them.

If you do not agree to these Terms of Use, you must not use our Website.

These Terms of Use incorporate the following additional terms, which also apply to your use of our Website:

Our Privacy Notice: means our Enlivio Learn Privacy Policy which can be found using the link at the bottom of the Enlivio Learn Website: https://enliviolearn.com/, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website, you warrant that all data provided by you is accurate. Please note that this privacy policy relates to any information which you may share in connection with your use of the Website, including the Enlivio Learn Forums.

Our Cookies Policy, which is incorporated into the Privacy Notice and which sets out information about the cookies we use on our Website.

Subject to any specific terms identified in respect of a particular feature or part of our Website, and any separate terms between EMIS and the organisation you work for, or are associated with, these Terms of Use (including, our Privacy Notice and Cookies Policy) constitute the entire agreement between you and us with respect to your use of the Website.

1.     Accessing the Website

1.1. Subject to your compliance with these Terms of Use, we hereby grant you a non-exclusive, non-transferable right, without the right to grant sub-licences, to access and use the Website solely for your personal use.

1.2. If you choose to register for an account for our Website then:

1.2.1. if you select, or you are given, a user identification code, password or any other piece of information as part of our registration or security procedures, you must treat such information as confidential and keep the same secure;

1.2.2. you must change your password no less frequently than you are prompted by the Website and/or after any instance where you know or suspect your password and/or account has been compromised.

1.2.3. you must not allow your account to be accessed or used by anyone else and, to the extent that you do allow such access or use, you shall be responsible for any such third party.

1.3. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time (and so remove your ability use the Website including posting in any Enlivio Learn Forum(s)) at our discretion, including, without limitation, in circumstances where, in our reasonable opinion, you have failed to comply with any of the provisions of these Terms of Use.

1.4. Please see our Privacy Notice for more information regarding use of personal data relating to you.

1.5. You must only use the Website for lawful purposes.

1.6. We do not guarantee that the Website, or any content on it, will always be available or that access to it will be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website (or any part, feature of or service under the Website) is removed or is unavailable at any time or for any period.

1.7. You are responsible for making all arrangements necessary for you to access the Website (including, having access to an internet connection and an appropriate browser).

2.     Subscription Only Content

2.1.  The majority of the content on the  Website is free to access for all users. However, some content available through the Website requires a subscription.

2.2.  Subscriptions may only be purchased from us by organisations (i.e. GP practices, ICBs etc.) and are subject to their entering into an appropriate contract directly with us.

2.3. The content available to you through the Website will depend upon whether any subscription has been purchased on your behalf by a relevant organisation. Any access to such content shall be subject to the terms of the contract for those services (each a “Subscription Contract”) and you agree and acknowledge that such services shall immediately be terminated and cease to be available to you:

2.3.1. upon suspension of services under, or termination or expiry of, the relevant Subscription Contract;

2.3.2. on the request of the relevant organisation which is a party to the Subscription Contract (i.e. if the relevant organisation instructs us to remove your access to subscription content for whatever reason); and/or

2.3.3. in accordance with these Terms of Use.

2.4. Termination of your right to use any subscription content shall not affect your right to access the Website and/or any of the basic content and services available through the Website unless your right to use the Website has been terminated is in accordance with these Terms of Use. At our discretion, you may also be given the right to retain use of any certificates and/or learning history from subscription content used by you.

3.     Prohibited Uses

3.1. You may use our Website only for lawful purposes and you must not infringe the rights of other users of the Website or prevent their enjoyment of it. In particular, and without limitation, you may not use our Website:

3.1.1. in any way that breaches these Terms of Use or any applicable law or regulation (or which is, or is likely to, cause us to be in violation of such law or regulation);

3.1.2. in any way that is unlawful or fraudulent, or which has any unlawful or fraudulent purpose or effect;

3.1.3. to send, knowingly receive, upload, download, use or re-use any material for any commercial purpose (for example for resale purposes) or in a manner which does not comply with our content standards (as set out below);

3.1.4. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar request (commonly known as 'spam').

3.2. You shall not:

3.2.1. except to such extent as may be allowed by any applicable law which is incapable of exclusion, and except to the extent expressly permitted under these Terms of Use:

3.2.1.1. attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Website in any form or media or by any means; or

3.2.1.2. attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Website;

3.2.2. access all or any part of the Website in order to build a product or service which competes with the Website or for other commercial purposes;

3.2.3. use the Website to provide services to third parties;

3.2.4. license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Website available to any third party; and/or

3.2.5. attempt to obtain, or assist third parties in obtaining, access to the Website.

4.     Disclaimers

4.1. The Website contains content generated by us and third parties. The Enlivio Learn Forums will also include information provided by other users of the Website. The content we provide via the Website is provided for general information purposes only. It is not intended to provide specific advice on which you should rely. For the avoidance of doubt, the Enlivio Learn Forums are a distinct part of the Website and the posts and information contained within them may not have been created by us (or on our behalf) but may have been drafted by individual users – whilst it can be a useful learning and communication tool it is important that you recognise that you need to take particular care when using the Enlivio Learn Forums and, again, always seek advice from our support staff in relation to any specific incidents or problems.

4.2. The information contained in the Website (including, the Enlivio Learn Forums) may contain technical inaccuracies or typographical errors.

4.3. We reserve the right to make changes and revisions to any information contained within the Website, at any time and without notice.

4.4. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up-to-date. We also do not warrant or represent that the information or materials available through the Website will meet your particular requirements or needs or that access to, or use of, the same will be uninterrupted or completely secure.

5.     Intellectual Property Rights

5.1. We are the owner (or the licensee) of all intellectual property rights in our Website, and (save for content uploaded by users or licenced from third parties) in the material published on it. Those works are protected by copyright laws and treaties around the world, and our branding on the website is protected as trade marks. All such rights are reserved.

5.2. You may download and/or print off one copy of extracts of any page(s) from our Website for your personal use and you may (in a non-commercial context) draw the attention of others to content posted on our Website.

5.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not further use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

5.4. Our status (and that of any identified contributors, if any) as the source and/or author(s) of content on our Website must always be acknowledged.

5.5. You must not use any part of the content on our Website for commercial purposes (for instance, selling it to third parties) without obtaining a licence to do so from us (or our licensors as appropriate).

5.6. If you print off, copy or download any part of our Website in breach of these Terms of Use, your right to use our Website (and any related materials) will cease immediately and you must, at our choice, return or destroy any copies of the materials you have made (and these Terms of Use shall continue to apply in respect of any such materials).

6.     Enlivio Learn Forum(s) - The Enlivio Learn Forums are community sites intended for use by users of EMIS Group products and services. Subject to these Terms of Use, you may be able to submit queries or other comments, regarding specific training courses or problems or similar matters for display, indexing and feedback from other registered users with the Enlivio Learn Forums.

7.     Enlivio Learn Forum(s) - Acceptable Use Policy

Whenever you use or visit Enlivio Learn Forums on the Website, you must comply with the following standards. These standards apply to each part of any contribution you make to the Website (including the Enlivio Learn Forum(s)) (each a “Contribution”) and compliance with the same will be determined by us in our sole discretion.

7.1. Contributions to any Enlivio Learn Forum made by you must:

7.1.1. be accurate (where they state facts);

7.1.2. be genuinely held (where they state opinions);

7.1.3. comply with applicable law in the UK (and in any country from which they are posted);

7.1.4. be constructive and polite, not mean-spirited or be contributed with the intention of causing trouble or 'trolling'; and

7.1.5. be made in English (so that we can effectively moderate the Enlivio Learn Forum(s)).

7.2. Contributions to any Enlivio Learn Forum made by you must not:

7.2.1. contain any patient identifiable information (including in the form of screenshots or similar);

7.2.2. be unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;

7.2.3. contain any sexually explicit material;

7.2.4. promote or incite any violence or discrimination (including, that which is based on race, sex, religion, nationality, disability, sexual orientation or age);

7.2.5. infringe any copyright, database right or trade mark or any other proprietary rights of any other person;

7.2.6. be likely to deceive any person;

7.2.7. be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

7.2.8. be threatening, abusive or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;

7.2.9. be likely to harass, upset, embarrass, alarm or annoy any other person;

7.2.10. be used to impersonate any person, or to misrepresent your identity or affiliation with any person. In particular, you may not register more than one account or create any alternative accounts;

7.2.11. give the impression that the Contribution has been made by us, if this is not the case;

7.2.12. give the impression that the Contribution comes from a healthcare professional, if that is not the case;

7.2.13. encourage any act or activity that in our opinion could be harmful to the health or wellbeing of another user or which raises any clinical safety concerns;

7.2.14. facilitate illegal activity or advocate, promote or assist any unlawful act (such as, for example, the use of any illegal drugs or substance, copyright infringement or computer misuse);

7.2.15. be the same as, or substantially similar to, comments which you have made in other threads or areas of the Enlivio Learn Forums (including, for the purposes of promoting a particular message or agenda), i.e. no "spamming" of any discussions;

7.2.16. bring our or any of our affiliates, contractors or sub-contractors reputation into disrepute; and/or

7.2.17. be of a manner which (in our view) is intended to promote or advertise another website, product or service (including, by inviting other users to send messages directly to you) or for any other commercial purpose. If you wish to advertise your product or service via the Website (or otherwise) then please contact us in the first instance using the contact details set out below at clause 17.

7.3.  You may link to specific URLs (web site addresses) in your Contributions where these provide relevant and appropriate background reading or information. However, you must not link to advertising or sites that might cause offence to other users of the Website. Please note that any post containing a URL may be subject to review and moderation.

7.4. You represent that any Contribution you make to any Enlivio Learn Forum(s) will comply with the standards set out above, and you will be liable to us and be responsible for any loss or damage we suffer as a result of your breach of this representation.

7.5. While the administrators and moderators of the Enlivio Learn Forum(s) will attempt to remove or edit any generally objectionable material as quickly as practicable, it is not possible for us to review every message. Therefore, you acknowledge that all posts made to the Enlivio Learn Forum(s) express the views and opinions of the author and not us. The views expressed by other users on our Website do not (necessarily) represent our views or values. If you have any concerns regarding a post or comment on the Enlivio Learn Forums then please bring it to our immediate attention.

7.6. We have the right to remove any Contribution you make on our Website if, in our opinion, your Contribution does not comply with the content standards, or any term, set out in these Terms of Use.

7.7. We want the Enlivio Learn Forum(s) to be a useful resource for our users but it is important to remember that you should not rely solely on opinions or advice given by other users in respect of any technical matters. Always speak to our support staff if you have any concerns.

7.8. Please note that the Enlivio Learn Forum(s) may be accessible by other registered users (including, your name and the contents of your posts/comments), please take this into account when posting.

8.     Rights in Relation to Contributions

8.1. Any Contribution which you submit, including via the Enlivio Learn Forums (including any text, photographs, graphics, video or audio), will be considered non-confidential and non-proprietary. You retain all such ownership rights in your content as you may hold, but in submitting such content to the Website you grant us a perpetual, royalty-free, non-exclusive, right to store, modify (where reasonably necessary to allow publication), copy and publish the Contribution and to make it available to third parties. If you wish to keep your content confidential or do not want to grant us these rights, then you must not submit your Contribution.

8.2. Furthermore, by submitting your Contribution, you warrant that you have the right to make it available to us for all the purposes specified above; it is not defamatory; it does not infringe any law or third party rights; that it has not been copied from any third party and you will be required to reimburse us in respect of all legal fees, damages and other expenses that we may incur as a result of your breach of the above warranty.

8.3. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you as part of your Contribution constitutes a violation of their rights (including, without limitation, their intellectual property rights or right to privacy).

8.4. We will not be responsible, or liable to any third party, for the content or accuracy of any Contribution posted by you (or any other user of our Website).

9.     Third Party Links and Resources on our Website

9.1. The Website may contain links to other websites and resources operated by third parties. These links are provided for reference and information purposes only. We do not control such websites or resources and are not responsible for their availability or content. We will not be liable for any loss or damage that may arise from your use of such links.

9.2. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. We have no control over the contents of those sites or resources.

10.  Linking to our Website

10.1. You may link to the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

10.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our Website must not be framed on any other site.

10.3. We reserve the right to withdraw or limit this linking permission without notice.

10.4. If you wish to make any use of content on our Website other than that set out above, please contact us using the details set out in clause 17.

11.  Limitations of Liability

11.1. Please read this clause carefully as it sets out the limits of our liability to you in relation to your use of the Website.

11.2. Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or for our fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by English law.

11.3. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied. The Website is provided on an 'as is' basis.

11.4. We use our reasonable efforts to check the accuracy of the technical information published on our Website. You should, however, note that we do not warrant that such information will be error free and you acknowledge that the information, products, and services published on this Website may include inaccuracies or typographical errors. Changes are periodically made to the information set out in our Website.

11.5. We make no representations about the suitability of the information, products, and services contained on this Website for any purpose.

11.6. You agree and acknowledge that any information or services available on the Website, including any Enlivio Learn Forum, are not a substitute for independent professional medical judgment, and you must make your own such judgment before providing any medical care.

11.7.  Neither us (nor any of our third party licensors) shall have any liability whatsoever to you, any of your patients or any other party in respect of any decision or action taken (including the provision of medical care) by you or any of your end users as a consequence of your use of the Website and/or Enlivio Learn Forum(s).

11.8. Subject to clause 11.2, in no event shall we (or any of our suppliers or licensors) be liable to you (or to any other user) for any indirect, incidental, special, or consequential loss or damage, whether arising in contract, tort (including negligence or breach of statutory duty), or otherwise, even if we, or any of our suppliers, have been advised of the possibility of such damages, arising under or in connection with:

11.8.1. use of, or inability to use, our Website;

11.8.2. use of or reliance on any content displayed on our Website (regardless of the origins of such content); or

11.8.3. any information, products, and services obtained through this Website, or otherwise arising out of the use of this Website.

11.9. Subject to clause 11.2, our liability (and that of our suppliers or licensors) for any losses suffered arising out of, or in connection with, your use of this Website, whether in contract, tort (including negligence or breach of statutory duty), or otherwise is limited to the sum of one thousand pounds (£1,000).

11.10. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

11.11. This clause does not affect any legal rights you may have as a consumer.

11.12. You acknowledge that we have made the Website available to you in reliance upon these Terms of Use and in particular these Limitations of Liability.

12.  Breach of these Terms of Use

12.1. We will determine, at our sole discretion, whether there has been a breach of our Terms of Use through your use of our Website (including, the Enlivio Learn Forum(s)). If a breach of these Terms of Use has (in our view) occurred, then we may take such action as we deem appropriate, which may include our taking any or all of the following actions:

12.1.1. immediate, temporary or permanent withdrawal of your right to use our Website (including the Enlivio Learn Forums);

12.1.2. immediate, temporary or permanent removal of any posting or material uploaded by you to our Website (including the Enlivio Learn Forums);

12.1.3. issuing a warning to you;

12.1.4. place your account into pre-moderation (meaning that all your Contributions will be subject to prior review by a moderator before being posted);

12.1.5. if your Contributions are offensive or inappropriate or you engage in any disruptive behaviour on the Website, and we consider such behaviour to be serious and/or repeated, then we may use whatever information we have available to us about you to prevent any further such incidents from arising. This may include informing relevant third parties such as your employer, higher education institution or email service provider and/or the authorities regarding any such incident(s;

12.1.6. taking legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

12.1.7. take further appropriate legal action against you; and/or

12.1.8. disclose such information to law enforcement authorities as we reasonably feel is necessary.

12.2. We exclude all liability for any actions taken in response to breaches of this these Terms of Use. The responses described in these Terms of Use are examples only, and we may take such other actions as we may reasonably deem appropriate.

13.  Collection of Personal Data

13.1. If you register to use the Website, or any service(s) accessible through the Website, then we may collect personal data from you (including, without limitation, your name, nickname, age, medical conditions and a valid email address). This data will be securely held in accordance with the terms of our Privacy Notice.

13.2. If any third parties are involved in the delivery or operation of any services that you may choose to receive then this will be detailed in the information and terms provided to you at the relevant time.

14.  Viruses

14.1. We do not guarantee that our Website will be secure or free from bugs or viruses and you should use your own, up-to-date, virus protection software.

14.2. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

15.  Choice of Law and Jurisdiction

15.1. Please note that these Terms of Use, and the agreement which exists between us under the Terms of Use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any disputes or claims which might arise.

15.2. If you are accessing this Website from outside of the United Kingdom then: (i) we make no representations that the content of this Website will be suitable for your requirements or that it is permissible or legal for you to access the same; and (ii) your use of the Website is entirely at your own risk and you are responsible for ensuring that you act in accordance with any applicable laws.

15.3. Use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of these Terms of Use, including, without limitation, this clause.

16.  General

16.1. We reserve the right to change these Terms of Use (and any other terms, conditions, and notices) under which this Website is offered by updating our terms online.

16.2. If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of Terms of Use shall continue in effect.

16.3. We reserve the right to freely assign, or otherwise transfer, any of our rights or obligations under these Terms of Use to any third party at our discretion.

16.4. Any provision of these Terms of Use that expressly or by implication is intended to come into, or continue in, force on or after termination of your right to use the Website, shall remain in full force and effect, including (but not limited to) clause 11,

16.5. We will not be in breach of any of our obligations under these Terms of Use (or otherwise liable for any failure or delay in performance) if we are prevented, hindered or delayed in, or from, performing any of our obligations by any event beyond our reasonable control. The time for performance of such obligations shall be extended accordingly.

16.6. Subject to any specific terms detailed on the Website in relation to particular features or materials, these Terms of Use (together with the Privacy Notice and Cookie Policy) set out the entire agreement between you and us in respect of your use of the Website.

16.7. No failure or delay by us to exercise any right or remedy provided under these Terms of Use or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

16.8. Any rights not expressly granted herein are reserved.

17.  Contact Us

To contact us, please use the contact/feedback form.

© Egton Medical Information Systems Limited. Registered in England and Wales. All rights reserved.

Registered number: 2117205. Registered office: Fulford Grange, Micklefield Lane, Rawdon, Leeds LS19 6BA. EMIS Health is a UK registered trade mark.

Full policy

This privacy notice explains how EMIS Group Limited trading as Enlivio Health (“we”, “us”, “our”) collects, uses, shares and protects personal data when you use our website, contact us, subscribe to updates, use our products or services, or otherwise interact with us. Please note that certain of our sites (such as Patient Access) and products will have their own specific privacy notices or policies which will apply in place of this notice. 

EMIS Group Limited includes:

•  Egton Medical Information Systems Limited (™ Enlivio Health). Egton Medical Information Systems Limited is a company registered in England and Wales. Registered number: 02117205. Registered office: Fulford Grange, Micklefield Lane, Rawdon, Leeds LS19 6BA; and
• EMIS Health India Private Limited (company number (India) U72900TN2015FTC101749). 

1. Who we are

For the purposes of data protection law, the controller of personal data covered by this privacy notice is:

Egton Medical Information Systems Limited
Address: Fulford Grange, Micklefield Lane, Rawdon, Leeds LS19 6BA
Email: privacy@enliviohealth.com
Data Protection Officer / Privacy contact: privacy@enliviohealth.com

If different Enlivio group companies collect or use personal data for different purposes, we will identify the relevant controller at the point the data is collected or otherwise explain this in a supplementary notice.

2. What this notice covers

This notice explains:

• what personal data we collect;
• how we collect it;
• how we use it;
• the legal bases we rely on;
• who we share it with;
• whether we transfer it internationally;
• how long we keep it;
• your rights; and
• how you can contact us or make a complaint.

This notice applies to personal data collected through our website and through related communications, products, apps, services and business interactions, unless a more specific privacy notice applies.

3. The personal data we collect

We may collect and use the following categories of personal data, depending on how you interact with us:

A. Information you provide directly

• your name;
• job title;
• organisation name;
• business email address;
• phone number;
• account or login details;
• enquiry details and the content of messages you send to us;
• preferences you give us, including marketing preferences;
• information you provide when completing forms, registering for events, downloading content, requesting demonstrations, or subscribing to newsletters.

B. Information we collect automatically

When you use our website, we may automatically collect certain technical and usage information, such as:

• IP address;
• browser type and version;
• device identifiers;
• operating system;
• referral source;
• pages visited;
• dates and times of visits;
• content viewed or downloaded;
• clicks and navigation behaviour;
• cookie identifiers and similar online identifiers.

Some of this information is collected through cookies and similar technologies. Please see our Cookie Policy for more information.

C. Information we receive from other sources

We may also receive personal data from:

• your organisation;
• business partners, resellers and integration partners;
• service providers acting on our behalf;
• event organisers;
• publicly available sources such as company websites or professional networking platforms; and
• marketing, analytics or customer relationship management systems we use in connection with our business activities.

4. How we use personal data

We may use personal data for the following purposes:

• to assist you with your use of our websites and services and to respond to any comments or queries which you may have raised;
• to allow you to participate in interactive features of our websites or services, when you choose to do so;
• to notify you about changes to, or any issues with, our services
• to respond to enquiries, requests and communications;
• to provide information, demonstrations, products and services you request;
• to manage our relationship with you and your organisation;
• to create and administer accounts;
• to provide support and customer service;
• to improve our website, services and user experience;
• to monitor the performance, security and reliability of our systems;
• to personalise website content or communications where appropriate;
• to send marketing communications where permitted by law;
• to organise and administer events, webinars and newsletters;
• to conduct business administration, reporting and record-keeping;
• to prevent fraud, misuse and security incidents;
• to establish, exercise or defend legal claims; and
• to comply with legal, regulatory and contractual obligations.

5. Our legal bases for processing

We process personal data only where we have a valid legal basis to do so. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 

Depending on the circumstances, we rely on one or more of the following legal bases:

A. Consent

We rely on consent where required by law, including for certain direct marketing activities and for non-essential cookies and similar technologies used on our website.

Where we rely on consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

B. Contract

We process personal data where necessary to enter into a contract with you or your organisation, or to perform our obligations under that contract.

C. Legal obligation

We may process personal data where necessary to comply with legal or regulatory obligations.

D. Legitimate interests

We may process personal data where necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your interests or fundamental rights and freedoms.

Our legitimate interests may include:

• operating and improving our business, website, products and services;
• responding to business enquiries;
• managing customer and supplier relationships;
• ensuring network and information security;
• preventing fraud and misuse;
• understanding how our website and services are used;
• promoting our products and services in a business-to-business context where permitted by law; and
• administering our internal business operations.

6. Examples of how we use personal data and the legal bases we rely on

• Responding to enquiries and requests
  We use identity, contact and enquiry information to respond to messages, provide information and manage follow-up.
  Legal basis: legitimate interests and, where relevant, steps taken at your request before entering into a contract.
• Administering accounts, products and services
  We use account, contact and service-related data to provide access, support and ongoing administration.
  Legal basis: contract and legitimate interests.
• Sending marketing communications
  We use contact details, organisation information, sector information and engagement data to send newsletters and other updates.
  Legal basis: consent where required by law and, where permitted, legitimate interests.
• Website analytics and improvement
  We use technical and usage data to understand website performance, usage trends and user journeys.
  Legal basis: consent for non-essential cookies and similar technologies, and legitimate interests for strictly necessary operational analytics where applicable.
• Security and fraud prevention
  We use technical and activity data to maintain website and system security, detect suspicious activity and protect our services.
  Legal basis: legitimate interests and legal obligation where applicable.
• Compliance, claims and record-keeping
  We use relevant records to meet legal obligations and manage disputes or claims.
  Legal basis: legal obligation and legitimate interests.

7. Marketing and tailored communications

Where you have asked to receive marketing from us, or where we are otherwise permitted by law to contact you, we may send you information about our products, services, events, insights and updates.

To help make our communications more relevant, we may use information such as:

• your organisation type or sector;
• your product or service interests;
• the content you download;
• events you register for or attend;
• your interactions with our emails;
• and your interactions with our website, where this is permitted by law and based on your cookie choices.

This helps us better understand what topics may be of interest and tailor communications accordingly.

We do not use this activity to make solely automated decisions that produce legal effects or similarly significant effects on you.

You can object to direct marketing at any time. Where marketing relies on consent, you can also withdraw that consent at any time.

8. Cookies and similar technologies

We use cookies and similar technologies to support the operation of our website and, where you choose to allow them, to analyse usage, improve functionality, remember preferences, support embedded content and help us measure the effectiveness of communications and campaigns.

Non-essential cookies and similar technologies are used only where required by law and where you have given your consent.

You can manage your cookie preferences at any time through our cookie settings tool. Rejecting non-essential cookies will not prevent you from using the core functions of the website, although some optional features or embedded third-party content may not work as intended.

Please see our Cookie Policy for full details of the cookies and similar technologies used on the website, including their purposes, durations and providers.

9. Who we share personal data with

We may share personal data where necessary with:

• companies within our group;
• service providers who support our business operations, such as website hosting, analytics, CRM, IT, support, security, communications, event management and marketing providers;
• professional advisers, including legal, audit and insurance advisers;
• payment, technology and support providers where relevant;
• regulators, law enforcement authorities, courts or public bodies where we are required or permitted to do so;
• business partners, resellers or implementation partners where relevant to the services requested or provided; and
• potential buyers, investors or transaction advisers in connection with a corporate transaction, subject to appropriate safeguards.

Where third parties process personal data on our behalf, we require them to do so only on our instructions and under appropriate contractual, confidentiality and security obligations.

A current list of our main processors and sub-processors is available here: Terms & Conditions

10. International transfers

We are primarily a UK based business, but some of our service providers or group companies may process personal data outside the UK.

Where we transfer personal data outside of the UK, we take steps to ensure it is protected by appropriate safeguards, such as:

• an adequacy regulation;
• the UK International Data Transfer Agreement;
• the UK Addendum to the EU Standard Contractual Clauses; or
• another lawful transfer mechanism recognised under applicable data protection law.

You can contact us if you would like more information about the safeguards used for a particular international transfer.

11. How long we keep personal data

We retain personal data only for as long as necessary for the purposes for which it was collected and used, including for the purposes of satisfying legal, regulatory, tax, accounting and reporting obligations, and for establishing, exercising or defending legal claims.

Retention periods vary depending on the type of data and the context in which it was collected. For example:

• enquiry records may be retained for a limited period after the enquiry has been resolved;
• marketing subscription records may be retained until you unsubscribe or object;
• suppression records may be retained after you opt out so that we can respect your preferences;
• support, contract and service records may be retained for the duration of the relationship and for a reasonable period afterwards; and
• certain technical logs and security records may be retained for shorter or longer periods depending on operational and security needs.

Where possible, we may anonymise information so that it can no longer be linked to you, in which case we may use that information without further notice.

12. How we protect personal data

We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures include, where appropriate, access controls, authentication measures, monitoring, encryption, contractual safeguards, staff training and policies designed to support secure and lawful processing.

No method of transmission over the internet or method of electronic storage is completely secure, but we take reasonable steps to protect personal data in accordance with applicable law.

13. Your rights

Depending on the circumstances and subject to applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete personal data;
• request erasure of your personal data;
• request restriction of processing;
• object to processing, including direct marketing;
• request transfer of certain personal data to you or another provider;
• withdraw your consent at any time where we rely on consent; and
• lodge a complaint with the Information Commissioner’s Office.

If you would like to exercise any of these rights, please contact us using the details below.

Please note that if you have a query regarding any medical record or similar which we process on behalf of a GP practice, hospital etc, we act as a processor on behalf of that relevant GP practice, hospital etc. Therefore, you will need to reach out (or for any queries we receive we will pass these on) to the relevant third party, as they are responsible for that information (i.e. they are the ‘data controller’) and will need to determine how to respond to your query. 

Direct marketing right

You have an absolute right to object to the use of your personal data for direct marketing. If you do so, we will stop using your personal data for that purpose.

14. Children

Our website is not intended for use by children, and we do not knowingly collect personal data from children through the website.

If you believe that a child has provided personal data to us through the website, please contact us so that we can take appropriate steps.

15. Third-party links and services

Our website may contain links to third-party websites, services, plug-ins or content. If you follow those links or interact with third-party services, your personal data will be processed in accordance with the relevant third party’s privacy information.

We are not responsible for the privacy practices of third-party websites or services and encourage you to read their privacy notices.

16. Specific privacy notices

If you are a user of patient access, a specific privacy notice applies and can be found here Patient Access policies - Privacy notice

17. Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes in our services, technologies, service providers, legal requirements, or the way we process personal data.

When we make changes, we will update the “Last updated” date above and, where appropriate, take additional steps to inform you.

18. Contact us

If you have any questions about this privacy notice, the way we use personal data, or if you would like to exercise your rights, please contact us:

DPO/Privacy team email: privacy@enliviohealth.com

If you would like to make a complaint 

If you have any concerns about how we have collected, used or otherwise processed your personal data, including in relation to the security or accuracy of your personal data, you have the right to make a complaint directly to us. Please email us at the above address and we will acknowledge receipt of your complaint within 30 days, take appropriate steps to investigate and respond to your concerns without undue delay

If you are not satisfied with our response, you retain your right to escalate your complaint to the Information Commissioner’s Office at www.ico.org.uk.

In addition to the above, the following additional terms may apply (as appropriate) depending on the services which are being used.

NHS Care Identity Authentication (CIA)

Please note that if you access our service using your NHS Care Identity credentials, the identity access and management services are managed by NHS England. NHS England is the controller for any personal information you provided to NHS England to get a national digital identity and authenticate your claim to that identity, and uses that personal information solely for that single purpose. For any personal information, our role is a “processor” only and we must act under the instructions provided by NHS England (as the “controller”) when verifying your identity. To see NHS England’s Privacy Notice and Terms and Conditions, view the NHS Care Identity Service 2 page. This restriction does not apply to the personal information you provide to us separately which is managed in accordance with our Privacy Policy.

GP Connect

The 'End user organisation privacy notice statement' is available on the GP Connect privacy notice page.

Clinical Dataset

If you have consented for your data to be part of the Enlivio Clinical Dataset, your data is processed in accordance with the Clinical Dataset Privacy policy, which can be viewed here.